Question 1

How can I book a cleaning service?

Accepted Answer

You can easily book online.  Booking a cleaning service is done directly online on our website to schedule your appointment and pay securely with Stripe® . We offer one-time, recurring (weekly, bi-weekly, monthly) and custom scheduling options to fit your needs.

Question 2

Why should you choose Spotless Home Cleaning Service?

Accepted Answer

At Spotless Home Cleaners, we don’t just clean — we elevate the standard of home care. Our meticulous attention to detail ensures your home is spotless every time.

Question 3

What makes us different from other cleaning services?

Accepted Answer

At Spotless Home Cleaners, we take pride in delivering exceptional cleaning services with unmatched attention to detail. Our trusted professionals are fully trained to provide consistent, high-quality results every time. We offer customized cleaning plans tailored to your needs—whether it’s routine maintenance or a deep clean. Using safe, eco-friendly products, we protect your family, pets, and the environment while keeping your home spotless. Our team is reliable, punctual, and dedicated to exceeding expectations. With transparent, upfront pricing and a satisfaction guarantee, you can trust Spotless Home Cleaners to deliver a clean you’ll love and service you can rely on.

Question 4

Do I need to provide my own cleaning supplies?

Accepted Answer

No! Our team brings all the cleaning products and equipment needed. If you'd rather we use your supplies, just let us know.

Question 5

Do I need to be home while you clean?

Accepted Answer

Not at all. Many of our clients provide us with a secure way to enter their homes (key, lockbox, smart lock, or front desk). Others prefer to be present—it’s completely up to you.

Question 6

Are your cleaning products safe for children and pets?

Accepted Answer

Yes, we use eco-friendly and non-toxic cleaning products that are safe for children, pets and the environment.

Question 7

Do I need to provide any cleaning supplies or equipment?

Accepted Answer

No, our team brings all the necessary professional-grade cleaning products and equipment. If you prefer us to use your supplies, just let us know.

Question 8

What types of cleaning services do you offer?

Accepted Answer

We offer a variety of cleaning services to meet your needs. Standard cleaning, deep cleaning, ultra cleaning, move-in/move-out cleaning, post-construction cleaning and office cleanings. Each service is tailored to ensure your space is spotless.

Question 9

What areas do you service?

Accepted Answer

We are currently proud to serve the downtown Jersey City and Hoboken areas. If you're unsure whether we cover your location; you can check through our online booking system directly on our website.

Question 10

Can I schedule recurring cleanings (weekly, biweekly, monthly)?

Accepted Answer

Absolutely! We offer flexible scheduling options for recurring cleanings, including weekly, biweekly, and monthly services to keep your space consistently clean.

Question 11

What’s included in a standard cleaning vs. a deep cleaning?

Accepted Answer

A standard cleaning includes general cleaning tasks such as dusting, vacuuming, and mopping. A deep cleaning goes further, addressing areas that require more attention, such as baseboards, inside appliances, and hard-to-reach spots.

Question 12

Do you clean offices or commercial spaces too?

Accepted Answer

Yes, we provide cleaning services for both residential and commercial spaces. Whether you need your home or office cleaned, we've got you covered.

Question 13

Are you insured?

Accepted Answer

YES! we are fully insured in case any accidents occur.

Question 14

Is my credit card information secure?

Accepted Answer

YES ABOSUELTY! Credit card payments are processed and secured by Stripe®.

Question 15

What is your cancellation policy?

Accepted Answer

No Fee for Timely Changes: All changes made more than 48 hours in advance are free of charge.
​Rescheduling Fee: A 25% charge applies to schedule changes made between 24-48 hours of the scheduled appointment. 
Late Cancellation Fee: A 50% charge applies to cancellations made within 48 hours of the scheduled appointment.
Late Rescheduling Fee:  A 50% charge applies to schedule changes made within 24 hours of the scheduled appointment.
​Same-Day (within 24 hours) Cancellation, No-Show or Lock Out Fee: If a client cancels on the same day or the cleaners are unable to gain access, the full-service fee will be charged to cover the loss of time and travel.

Frequently asked questions